Q: Why do my dates throughout the system appear in American format? E.g.: mm/dd/yyyy.

A: Check your Regional Settings – Start > Settings > Control Panel > Regional & Language Options. Ensure the Standards and Formats are set to English (Australian).

Q: Why can’t I add a new Lead Source ‘on the fly’ from the Contact screen?

A: Lead Sources are used for statistical reports, it for this reason that the creation of lead sources be limited to an Office Administrator. 

 

Q: Can I add a new Suburb?

A: No, you will need to log a support query at 
 www.multiarray.com/support and it will be inserted for you, provided it is approved by Australia Post.

Q: When I search for a particular Listing, the results will not display it, what am I doing wrong?

A: Check the Status of the Listing, it could be Withdrawn, Contract or Settled. If you are attempting to bring up the Listings details, try changing the Status drop down list to All.

 

Q: Why does the Suburb always merge in UPPERCASE?

A: Mailmerge merges information in the same format as it is in the database. To change this to Title Case in the document – Right click on the merge field, click on Edit Field and select Title Case under Field Properties > Format.

 

Q: When I select Insert > MultiArray field in my Microsoft Word® document, nothing happens, what am I doing wrong?

A: If you have attempted to insert a MultiArray merge field into a document on a pc that has never mail merged before, it is quite possible that the pc itself has not been setup to utilise the Mail Merge facility. Please contact software support and instructions on setting up Mail Merge will be forwarded to you.

 

Q: When I enter staff leave why is it going into unpaid leave rather than paid leave?

A: Check the staff member is entitled to the amount of leave you are entering in Administration > Staff > Entitlements > Leave Entitlements.

Q: Why doesn’t the prompt to Attach a Standard Activity Plan appear?

A: Check the following:

1. Ensure a staff member is attached to the Target.

2. There is no Standard Activity Plan setup for the Motivation of the Target.

3. A Standard Activity Plan may already be attached.

4. Auto Attach checkbox has not been selected in the Administration > Standard Activity Plan area for that Standard Activity Plan.

5. There is no Standard Activity Plan setup for this Department.

 

Q: Why does my Current Vendor Advertising or Contract Deposit Ledger not display properties that DO have transactions entered up to the date entered?

A: Check the Listing’s Date Listed and/or Contract’s Date Signed, these dates need to be BEFORE the chosen date you are running the Current Ledger to.