Log a support call

Contents

Click here www.multiarray.com/support to be directed to the MultiArray Pty Ltd support website. This service is only available to clients with a valid support contract.

Your login & password are case sensitive and provided by MultiArray Pty Ltd, if unsure of your login & password please contact MultiArray on 1300 720 881.

Login Name: Enter your unique Login Code.

Password: Enter your unique Password.

Enter Client Support: Click on this button to proceed.

Click on the System that your inquiry relates to e.g.: Sales Manager.

Your company details will be displayed.

E-mail: Enter your e-mail address if you intend on receiving a reply via e-mail.

Operator: Enter your name. (Include surname if your first name is shared by others in your office).

Preferred Response By: Click on the drop down & select the preferred response method.

Module: Click on the drop down arrow & select the module, which best describes the nature of your inquiry.

Product Version no: Enter the current version you are operating on. (Help > About)

Question: Enter a description of your support inquiry.

Urgency: Click on the drop down box & select the relevant response time.

Save This Question: Click on this button to submit your question.

Reset: Click on this button to clear the screen & start again.

Print Question: Click on this link if you would like to print your query.

Please ensure you receive a reference number, or your query may not be received.

You may wish to add this website to your Favourites list. To do this:

1. Go to the MultiArray website
2. On the Favourites menu, click Add to Favourites
3. Type a new name for the page if you wish
4. To open your favorites pages, click on the Favourites menu, and then click the page you want to open